Clearly Mark Patient Name on Each Page
Each page of paper documents and the outside of any removable media (i.e., CDs or external hard drives) should be clearly marked with the patient's name, their medical record number (if applicable), & date of birth. This can be handwritten.
For information security, we recommend that you bring copies of your documents or removable media – not the originals -- to your clinical appointment for scanning or upload. Radiology images (such as CT, MRI, and X-Rays) must be uploaded in a clinic location.
As a last resort, copies of your medical records, including paper documents and removal media may be faxed, emailed, or mailed. These methods are less secure and are not recommended. Do not send the originals. Documents and removable media will not be returned.
Use a Trackable Carrier if Mailing
If you are going to mail the records, use a trackable courier, such as FedEx or UPS.
We do not recommend using the U.S. Postal Service because packages can’t be tracked, but we will accept them if you use this carrier. The Medical Records department is not responsible for records lost in transit.
Sending Records Via Mail or Fax
If you send your records via mail or fax, please follow up with a phone call or email to the Medical Records Department to verify that your records were received and provide any necessary passwords to access data on removable media. Do not send passwords with removable media.
It is the external clinic's responsibility to notify the Medical Records department of the intent to send records. The medical records department will follow up with the sender upon receipt of the records.
Contact Us
Email: [email protected]
Fax: 919-620-5165
Mail:
Document Management
Duke University Health System
P.O. Box 3016
Durham, NC 27710
Customer Service: 919-684-6178. We are open Monday – Friday 8:00 am to 4:30 pm.
Interpreter Services
Duke Health offers a range of free language assistance services for all patients who prefer to communicate in a language other than English. Learn more about the interpreter services available at Duke Health.
Duke Health Lake Norman Hospital Medical Records Requests
Patients who have received care at Duke Health Lake Norman Hospital may request copies of their medical records/health information to be released to themselves or others/third parties.
If you have created a Patient Portal account, you may already have access to the information you need. Click here to access or register for your patient portal.
Requesting your medical records online is an easy, fast, and secure way to receive your information. We recommend online medical requests whenever possible.
Duke Health Lake Norman Hospital
Phone - (704) 660-4035
Fax - (704) 660-4038
Fax is for patient care requests only. All other requests - insurance companies, attorneys, etc. - must be mailed.
Mailing Address
Attn: Medical Records Department
Duke Health Lake Norman Hospital
P.O. Box 3250
Mooresville, NC, 28117
Physical Address
171 Fairview Road
Mooresville, NC, 28117
Patient Request for Health Information Form - English (PDF 101 KB)
Patient Request for Health Information Form - Spanish (PDF 279 KB)